Purchased a product that isn't quite right? At Ulenspop, your satisfaction is our priority. That's why we're offering a 30-Day Guarantee on all colored contacts from Klenspop exclusive brands: Bunny, Exciting, Ellen Panda and so on
If you have just opened a new pair of lenses from the above brands and decide you don’t love them, no worries. You can exchange them for a different pair from the same brand or get a refund for the product(s) (excluding shipping fees) at your discretion. Please note that other contacts lenses except Klenspop's colored contacts may be exchanged or refunded solely in the form of store credit. You don’t need to return them.
To qualify for the 30-Day Guarantee, the items in question must be:
- The first time you have purchased, since this program is designed for new customers who have never tried Ulenspop before.
- Products must be from the brand Klenspop.
- Products must be colored contacts.
- Products must be regular-priced (not promotional or gift with purchase).
If you ordered more than one pair from the same brand, we recommend opening just one first to see if they’re right for you. That way, if you don't like it, the rest of your order will still be eligible for a standard return or exchange. While our 30-Day Try-On Guarantee applies to only one pair from one of the above brands, we can reship the remainder of your order without necessitating a product return when:
- The products themselves are defective.
- Incorrect quantity or items were delivered.
- You are reasonably dissatisfied with your Ulenspop shopping experience.
Please note: This claim needs to be made within 30 days of receipt. But don’t worry, that’s plenty of time to try out your new product! Just contact us (lenspopnet@gmail.com) and let us know the issue. We are always here to help and want to ensure you get a product you love.
